Drop has officially closed.
Questions about your order? Email us at support@creatorapparel.co and we'll help.
While you wait…
Delivery
How long will it take for my order to arrive?
Most products sold are pre-ordered. This means all orders placed during the ordering period will be moved into production immediately after the ordering period ends. Each limited-edition creator drop will have their own allocated time of ordering.
You can expect a minimum of 6 weeks for your product to be fully produced, with a 3-5 days minimum for Creator Apparel to receive the units. From there, your order will be processed for shipping within 5-10 days.
International
Am I responsible for taxes and customs fees?
Depending on your country's regulations, customs duties, taxes, or import fees may apply to your order. These charges are based on the order value and your country's tax-free threshold (if applicable).
The recipient is responsible for paying any additional fees, including customs clearance, duties, taxes, or carrier charges. Creator Apparel, LLC and its affiliates do not cover these costs and have no control over them, as they are determined by your local government.
Since customs policies vary widely by country, we recommend checking with your local customs office if you have questions about potential fees.
Will I be charged anything extra when my order arrives?
Possibly, depending on your country. Our shipping rates do not include taxes or duties, so if your country applies customs duties, taxes, import fees, or carrier charges to your order, you may be billed for them by customs or the carrier. Please check with your local customs office if you have questions about potential fees.
Why do you not offer taxes and duties with your shipping rates?
This is something that we are currently exploring, but will consider later down the line. Currently, it is logistically not possible to incorporate international rates with taxes and duties due to specific tax restrictions which varies from country to country.
Damages and issues
My product came damaged and I am unhappy :(
If your merch arrived to you damaged, don't worry! We will take care of you, and work out sending a replacement or refund over as soon as possible. Please make sure you email us immediately after receiving the product: support@creatorapparel.co
I have an issue with my order. What should I do?
Please email support@creatorapparel.co and we'll get it sorted. Please don't file a chargeback. Chargebacks on pre-orders that are still within the timelines disclosed at checkout are treated as fraudulent and disputed.